Frequently Asked Questions

Can't find what you're looking for? Send an email to info@stageless.co.uk

What if the sun does not shine for my outdoor production?


When the weather is moderate (for example light rain or wind), previous patrons have moved their performance indoors, or have used umbrellas or gazebos to stay dry. Please enquire with us about gazebo hire and assembly, as this is something we can also offer.

Please see our FAQs on Rescheduling for more severe weather conditions.




What if someone in my bubble must isolate?


If a member of your bubble needs to isolate, please contact us at your earliest convenience so we can discuss your options. Our email is info@stageless.co.uk.




How can you ensure our safety?


Our performers are trained and vetted professionals and will arrive with a mask on. They will remove their mask for the duration of the performance only. Please ensure the performers have enough room to perform with social distancing.




How much does it cost?


Our tailored productions are from £1000. In your consultancy session we will discuss your occasion and your requirements and will come back to you with original ideas and a bespoke quote.

If you are looking for something simpler, please email us your thoughts on info@stageless.co.uk to discuss your ideas.




Tell me more about the payment terms for the production?


To secure the booking, we will invoice you for 50% of the total cost. We will invoice you for the final 50% after your event.




Rescheduling


If your pre- booked date or time no longer works, we can alter your booking once, at no additional cost, with 14 days notice or more. We cannot guarantee that your originally booked performer will be available if you request a reschedule.

If you wish to reschedule within 14 days of your booking, every reschedule will cost £100 in administration fees, and there will possibly be additional cost incurred in rehearsing new performers, as we cannot guarantee that your originally booked performers will be available for your rescheduled date.




Cancellations


We sincerely hope that you do not want to cancel your production. If a problem comes up which means a certain date or time cannot work, please get in touch with us via email, phone, or message, and we will discuss your options with you. You will have our full contact details once you have booked a production.

As a rule of thumb, we cannot offer refunds if the production is cancelled within fourteen (14) days of the agreed performance date.





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